HI,
I did not post this earlyer but here goes...

In June of 2009 I purchased a brand new 2010 Cedar Ridge,the second week end we used it, the fitting of the jointed pipe for the icemaker popped out after opening the water main.Good thing my wife was unpacking in the fridge and heard the noise and felt the water under her feet, A good thing I was still outside beside the main to quickly shut it down.

(32 Pounds pressure during the week and not on the week ends like when it happened, tested by Dealer)

Yes, it flooded the front kids bedroom and called right away my dealer for what happened.

My wife and I immidiately took the shopvac out and sucked all the water out of the carpet and opened the windows and dryed the carpet out with fans and all till the dealer could inspect the damages.

(Carpet stinks ,molding from the pocket door swollen up, wood immitation tape pealed off,insulation of the under belly of the trailer was wet.)

1 year after & 3 inspections done by the dealer and wrong parts ordered ,it is still not repaired and we are still waiting.

After several calls to the dealer without result we decided to go directly and see what there problem was.

Staff had changed and picture of damages where lost....good thing we took notes and pix.

3rd visit to the dealer 2 weeks ago,

They finaly are ready to replace all that was damaged except they did'nt have someone that in specialized in carpets and I told him that I'd do it as long as he pay's for the carpet and labour...no problem there.

What a surprise when I removed the first folding table/bed bench in the kids room...MOLD between the wall and seat boards.

I immidiately called the dealer to let him know of the situation and he said he'd have a look at it this friday August 27 2010.

After talking with them, I called up Heartland's service department ask for somekind of help and they said, I quote:

" What do you want us to do about it ,we are way in Indiana and your in Canada"

SO... My question is: What the heck do I have to do to have something done and what would be my options?

The fitting of the jointed pipe for the ice maker is not a ribbed fitting,So should'nt that be Heartland problems.....NOOOO!

The dealer Got his money &
Heartland does'nt give a heck about us...they got there money and we're on our own.

I purchased a 2011 North Trail 32BUDS in April of this year. Three days after this, I noticed mold growing inside of the dinette booth. It did not rain in the three days I had the unit in my possession, so I imagined it was an existing leak. Upon closer examination, I found water damage to both sides of the booth. I immediately contacted my dealer and brought it in on 4/19/10 for service. I also noticed that the slide out floor would sag in the middle whenever it was fully retracted. The dealer said they would look at the floor while finding/fixing the leak. After 2 months at the dealer, I called to see what was the hold up. Heartland wanted to change the entire floor of the slide out and they were waiting for the floor to be shipped to them. The floor finally arrived at the dealer at the beginning of July and was able to pick up my unit on 7/22/10. I questioned the dealer about the length of time I was without my unit and told him how I was unhappy I felt. He said he could probably get my warranty extended for the period I was without my 32BUDS.
Today, I contacted the dealer to see what the status was on the warranty. Dealer said Heartland won't budge and I could contact them myself to see if I could do any better. I called customer service and they told me the same thing they told the dealer. "Heartland products have a 1 year warranty from the registration date" and "they can not extend my warranty date". He basically said it was the dealer's fault and not Heartland's it took so long and that they only provide repair parts. I explained that I was without my product for 3 months for something that was wrong with the camper the day I purchased it and now I have 9 months to see if something goes wrong or breaks before it is on my $$.
I'm not looking to get an extra year from Heartland, just have 12 months from the day it was repaired. I thought Heartland would stand behind their product and do the right thing, but it seems I was wrong. I don't think I will ever purchase another Heartland product in the future. Sorry for the rant, but I need to vent.