Forum: Heartland Warranty Process

I got my unit last week and everything looks great but the table top for the Dinette is seriously warped (cupped). Is this an item covered under warrenty and if so how do I go about doing so. I sent the card in but how long should I wait before I call? Like I said everything else checks out...

Last summer I had a serious leaf spring breakage in Oregon. Lippert replaced them with 3 leaf springs, the same kind that broke, and I only lost 2 days on the road. Unfortunately, Lippert only reimbursed me $65 for a brand new Goodyear 614 $315 dollar tire, and told me they don't warranty or...

I would call Lippert and even though you may be out of warranty they may be able to offer a good will gesture and replace the springs, I would also upgrade a size if possible. Read Larryheadhunters thread on Lippert doesn't care and make a post yourself. I understand Lippert is listening and...

We purchased a new BH 3670 and picked it up in March. We live in the Vancouver, BC area and have tried unsuccessfully at two dealers to get some work done. One was an independent who no longer will service Heartland the other was the one and only Heartland dealer in our area. He refused when he...

Has anyone had any problems with their Lipert axles. I have a 2010 Cyclone 3010. It had about 800 miles on it when the rear axle feel off of my rig in October in Durango Colorado. I had to leave it at the dealer in Durango for five months while Heartland shipped new parts. I was told by the...

We currently own a 2010 BC 3494 QBS that we picked up at the end of the season this year. This was our third camper, but first Heartland. Let me start off by saying that there were issues with all of them, most of which I fixed myself. I brought the BC home and immediately found two water leaks...

Hi everybody, Thanks to LarryHeadhunter's post, I was able to contact Lippert, about our springs and motor on our jacks. We have a 2008 BH 3400RL with 6k axles. Weight well within tolerances. Lippert had already replaced our front jack motor when the unit was 10 months old to us. About 10 months...

Purchased a 2009 3850 Cyclone from Berryland campers in Hammond Louisiana in April of last year. They are located a few hours away from where I live. I didn't want to drive back and forth for every little problem to be fixed, so we kept a list of warranty issues and figured it was time to bring it...

I read the posts about service plan and their gamble. Does anyone have any info or experience with the Good Sam CSP? I am thinking about it.

Over the last few months, I’ve seen a lot of people complaining about their experiences with their dealer, Heartland, and Lippert. So, I’ve decided to share mine. However, instead of being disappointed, we’ve have been amazed at the support these three companies have given us. First, let...

On Sept 2, 2009, I wrote a 6 month ownership review of the BIGHORN. http://www.heartlandowners.org/forum/showthread.php?t=11890 Desert Coach RV in St. George, UT (435-656-2203) said they were on the phone with Heartland and since I have not called Heartland by phone about the SLAM DOORS...

Well, let's just say I am a little disappointed so far. We have a 2010 Eagle Ridge with the 4" square bumper on the back. On the 1st trip towing it home, I was being followed by a friend who immediately noticed that the rear bumper was not level with the 5'er- it had a slight dip to the drivers...

I tried the search function to see if there were any other postings about this. The 3950 I bought is a little over a year in service. Does the factory warranty transfer over to us?? The previous owner also bought some sort of an extended warranty. Do I contact the original selling dealer or...

we took delivery of our 2010 3300rlb about a month ago. we are over 2000 miles from our dealer, but we need some warenty work done. the main issues are the wall paper border around the middle of the room is bubbled and needs to be replaced or removed all together. (i would rather it just be...

Just bought a new 5er with a 7yr extended warranty,I was wondering if I still need to register each indivadual item in it ?? for the factory warranty's for each item

I purchased my 2008 Sundance 193 miles from my home in September. Now I have some warranty work that needs to be done, and not wanting to drive all the way down to my purchasing dealer (which I know is always preferred), I called two local dealers that sell Heartland products (Ray's RV in...

We have just started a six week tour in our new Sundance and the motor that activates the rear stabilizers has failed. We contacted Richardsons in Sun City, the nearest Heartland dealer and explained our problem. Their response was that they could make an appointment for us in one month. I...

Just so you know that HL Warranty tries to work with you, called Garry one of the warranty service guys. Gave him a list of problems arising from our 32 day shakedown cruise to 10 states. The following are the kind of problems we had: fantastic fans (both) inop on remote; align cabinet doors over...

I purchased a Bighorn 3055RL which was delivered by a Michigan dealer to my South Carolina home in early October 2006. In December 06 we had a leaking slide, talked with Gary Schellenberg at HL and the closest Camping World adjusted the slide without problems. In late summer of 2007 the front hatch...