John,
Dometic has a retrofit kit free of charge to be able to lower one end of your electric awning like 2010augusta said. Unfortunately you have to have an authorized Dometic dealer or technician install it for whatever they want to charge. The pictures I have are from another forum that someone else here told us about. Anyway they at least show what they look like, and this is specific to the A&E 9100 awning.
BTW here is the link for the
A&E 9100 manual
The manual states to use the pull strap provided, unfortunately we did not get one. Betting that no one did. Who has all the pull straps??????
Also,I too have been concerned about what happens if the darn thing should fail butis outweighed by the fact that when it does work it is really really nice. My wife would never even attempt to use any awnings we had on our fifth wheels in the past espescially if I wasn't around. They were too cumbersome and you had to be 7 foot tall to loosen the one end closest to the kingpin. So for us this electric awning has been great and so far we have been very pleased. But I will be doing my homework now and getting to know what it will take to retrct it in the event of a failure.
Hope things work out for the best,
Mark
