Heartland Recreational Vehicles – Warranty/service Procedures

[jpmorgan37]

Gary;

Do a search for "Corner Blocks". There is a lot of information on them and I believe, pictures too. They are rubber blocks that are installed to keep water being thrown up by the tires from intruding under the slide and soaking the carpet.

John

[Wild Bill]

Wildbill...sorry to hear about your situation! I know that there are "blocks" that should be installed to eliminate water from intruding during transit...maybe they were missed on yours. Contact customer service or have your dealer check.

As for the cabinet door being open, experienced that on a previous unit, so before pulling in the slides I always secure cabinets that might open with ball bungees. I also have the issue with the table rubbing the island...I just place my table place mats on the edge of the table, draped over the edge, to protect it. Works great!

We fulltime too, and know what it's like to be "out of your home" when work is needed. Hope everything works out OK!

Thank you. I appreciate the advice and your well wishes. I'm waiting for a call from a customer service rep right now. Hope all goes well.

WB

[retired4fun]

Corner blocks were not available when we purchased ours. After several attempts and failures of the dealer fixing the corner problem I called Heartland. Corner blocks were sent to me in record time! I was unsure how to install them but looked at a rig that had them, it should be a simple job.

[TrickyD]

Wish I Had read this before we left home! However I won't start complaining until after I have talked to Heartland. Had to have $700 work done before we could leave North Dakota in the middle of a blizzard! Had to have the work done and did NOT get factory authorization first. Have all of the old parts replaced and will just have to see what the factory says. Tech said I was very lucky that my trlr battery was dead or I would surely have had a fire.
TrickyD

[Dave]

Wish I Had read this before we left home! However I won't start complaining until after I have talked to Heartland. Had to have $700 work done before we could leave North Dakota in the middle of a blizzard! Had to have the work done and did NOT get factory authorization first. Have all of the old parts replaced and will just have to see what the factory says. Tech said I was very lucky that my trlr battery was dead or I would surely have had a fire.
TrickyD

Did Heartland refund you any portion of your expense?

Dave

[five_oh_gold]

What blocks?

[jimtoo]

Gary;

Do a search for "Corner Blocks". There is a lot of information on them and I believe, pictures too. They are rubber blocks that are installed to keep water being thrown up by the tires from intruding under the slide and soaking the carpet.

John

This is in reference to the blocks they have referred to. I am pretty sure they are standard on all the units now.

JimM

[TrickyD]

Dave, yes I finally talked to Steve at Heartland and he stated they would look at the parts that were replaced and we will come to a satisfactory agreement! I have an appointment to bring the trailer in on June 1st (trying to verify this as the 1st is a Sunday?) but they want to go through the electrical totally to ensure no more problems
and they will also do several more minor repairs that I asked about. When all is said and done I will post the results IF appropriate.

TrickyD

[sinkjk]

A good friend bought a 2007 Heartland Trailrunner in September of 2006. She has continued to have problems from day one The dealer has worked on it many times to this point but now, since it is 2 years later, they refuse to fix these problems under warranty, even though these problems first occurred under the warranty period. It has been nothing but a nightmare for her. She had had it in numerous times including taking it in for service in September of last year and not getting it back until December.

I have advised her to get all her records and known phone calls concerning the problems in order so we can present them. Any advice or experience in dealing with Heartland would be appreciated. Thanks..........

[TrickyD]

Well folks, I guess it is about time I posted the results for my impromptu brake failure.
All I can say is Fantastic!! I left the old parts that were replaced with Brian Hammer and everything worked out excellent! Everything was covered and we deposited the cheque today!
THANK YOU Heartland!!

TrickyD