I bought our original Pinnacle Combo W/D from PPL. They are about 2 hours' drive from us, so we picked it up, and installed ourselves. Immediately, the unit didn't seem to be working correctly, had a burning rubber smell, and was very hot on one side. I called Pinnacle, who's customer service was definitely not in the US. They wanted to schedule a tech to come look at it, in about 3 weeks. Then they would order parts, ship them to me, then I'd have to call again to schedule the repair. NOPE! I called PPL, and they offered to take the unit back, and swap out for another brand (Splendide).
Of course we had to uninstall the unit and return to the store. However, when I arrived, as I got out of the car, two guys immediately removed the old unit from my SUV and loaded the new unit in! And, they refused to charge me the higher price of the new Splendide!
We've liked the Splendide for convenience, but sometimes I wish it did larger loads and dried better.
But I'm definitely sold on the service at PPL.
https://www.pplmotorhomes.com/rv-parts-rv-accessories.
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