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Thread: 2008-December 5th Wheel Trailer Sales Ranking

  1. Print this Post   #11
    Junior Member
    Join Date
    Dec 2007
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    USA - OH
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    I found this information interesting. Of course I was disappointed that Heartland was not in the mix. I believe dealer satisfaction is probaly as important to a manufacturer as customer satisfaction. Hopefully we will see Heartland on this list in the very near future.

    RVDA Honors RV Brands with Quality Circle Awards

    RVDA will honor 18 RV brands built by eight manufacturers with its Quality Circle Award just prior to the opening of the National RV Trade Show in Louisville, KY, on November 30. These brands/manufacturers received at least 15 dealer responses and scored 80 percent or above in overall dealer satisfaction in the association’s 16th Annual Dealer Satisfaction Index (DSI) survey.

    “Dealers believe the DSI is a tool to help improve communication and the overall relationship with their manufacturers,” said RVDA Chairman of the Board Debbie Brunoforte. “The survey measures dealer attitudes in key policy, product, and procedure areas that dealers say are the most important elements in their business partnerships with manufacturers.”

    The towable RV brands/manufacturers receiving awards are (in alphabetical order):


    Forest River Rockwood/Roo & Rockwood folding camping trailers
    Jayco Designer
    Jayco Eagle
    Jayco Jay Feather
    Jayco Jay Flight
    Jayco folding camping trailers
    Jayco SUTs
    Keystone Fuzion/Passport/Springdale
    Keystone Montana/Cougar
    Keystone Sprinter/Bullet/Outback
    KZ Coyote/Spree
    KZ Inferno/MXT
    KZ Sportsmen
    Open Range
    Palomino Travel Trailers & Fifth Wheels


    The three motorized RV brands/manufacturers receiving awards are (in alphabetical order):

    Jayco
    Tiffin
    Winnebago

    Additionally, two manufacturers of two towable brands, and one motorized brand received DSI Honorable Mention awards for receiving scores of 80 percent or above in overall dealer satisfaction from 10 to 14 responding dealers. They are (in alphabetical order):

    Towables:

    Airstream and
    EverGreen

    Motorized:

    Itasca

    When rating their brands/manufacturers, RVDA asks dealers to express, confidentially, their level of satisfaction on eight core issues:
    • Sales support
    • Sales territory
    • Vehicle design
    • Vehicle reliability/quality
    • Competitive price/value
    • Parts support
    • Dealership warranty support
    • Overall dealer communications
    The 16th Annual DSI survey was conducted between August and October 2009. Three hundred and twenty-two (322) dealers responded to the DSI this year, and provided 1,644 brand ratings, an average of almost five per dealer.

    RVDA is the national association representing RV retailers. The association’s members include RV dealers, RV rental operators, and RV AfterMarket sales and service locations.

  2. Print this Post   #12
    Original Owners Club Member jmgratz's Avatar
    Join Date
    Sep 2007
    Location
    USA - TX
    Posts
    6,703

    You gotta remember this is from the dealers who for some reason do not work very well with Heartland owners it seems. They don't even want to service what they don't sell even though we know Heartland stands behind their products. Another Boo Hiss to the dealers who march to the tune of their own drummers. MHO
    Jim & Sheila Gratz - owners club #1018 Workamping as Sales Associate with SE Publications Certified RV Walk-through Technician [/I] 2013 Landmark San Antonio - full body paint - Fulltimer pkg, Yetti pkg etc., Mor-Ryde IS with never lube bearings and disc brakes. --previous 5er - 2007 "Classic" Landmark "Golden Gate" Replaced 9/20/13 2012 Ford F350 King Ranch Crew Cab fx4 dually, 6.7 L Husky Trailer Saver TS2 hitch "visit TEXAS - it's like a whole 'nuther country" Rally Site 414

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