teasac69
Well-known member
I suddenly started having some chatter in my progressive when I plug it in to my storage barn which has 30 amp service. I pulled my rig home to live in it in my driveway while doing some remodeling to the house and got same chatter. Talked to progressive customer service and we have an appointment to talk to the tech on the phone tomorrow with my multi-meter and do some troubleshooting and determine where the problem is and then they will replace. I like the "let's find the problem" versus just send me a new one, what if it is something other than the unit? so far I like what they are doing to help me.
I do prefer the portable unit and I too have devised a cable lock system to protect it on the pedestal and keep it around. Have seen other units out there but seems to me the Progressive is the most seen on my travels.
Happy Trailering
I suddenly started having a "chattering" in my Pro
UPDATE ON MY SITUATION !!!!!!
Well, suffered my first disappointment with Progressive. My EMS-50 started to chatter and must be repaired. I spoke to the service man this morning and they require a copy of my original sales receipt or the repair will be $139.00 WHY???? what difference does it make if it has a lifetime warranty? I keep receipts very well so I'll find it once we move back into the house but for now all my gear is packed up since we had to move out for all this remodeling. No sensitivity to my situation, their unit failed and yet the proof is a burden on me with a lifetime warranty situation??? don't get it. I am disappointed with their willingness to find an excuse to not meet my needs versus meeting my needs first and finding a solution. i.e. fix it and get me back in business and let me send them the receipt when I find it in 30-45 days once we move back in. But the point is, seldom any more do you find a company willing to really show they care about the paying customer. I had to leave DIRECTV for a similar reason. They wanted to charge me a "relocation fee" to move the cable from the eave of my house to the driveway where I'm parked, less than 25 feet and then another relocation fee to move back into the house.
Yes, I know the common denominator in these two matters is ME but I'm not hyper sensitive to this stuff or demanding beyond reasonable but just don't get it when a company basically says we don't care about you or your business. The DIRECTV thing I get, they are too big for their britches. Progressive Industries thing I really don't get, they aren't that big and need happy campers on the highway. Much easier for them to fix and stand behind their product that failed than to escape their responsibility by hiding behind some lame excuse for a receipt on a LIFETIME warrantied item. I could see it if it was only under warranty for 1 year or 6 months but it's lifetime people. what difference does it make WHEN I bought it.
ok I feel better now, got my rant off my chest.