doxiecouple
Active Member
I had several warranty issues arise at same time, within one week of each other. Exterior TV developed a ghosting symptom and can not be viewed (Sony Bravia) the air mattress started to leak out overnight, and strip LED lights burnt out under the large awning. And now, sections of the LED lighting under the Entertainment Center awning.
My dealer has acknowledged the items need replacing and state they have ordered replacements for all three. Problem is, it has been almost a month and no replacement items have arrived. Hard to watch SEC football outside at tailgates now !! But, I came up with a temporary fix, no worry. I just noticed the small strip of LED light burnout out and have not been to the dealer yet.
My question is, how long is "normal" for Heartland to ship warranty replacement items? Is there a number I can call to ensure the dealer is in fact waiting on Heartland? I touch base with the dealer weekly on these items since it is unrealistic to expect them to call me. Any suggestions from you more experienced Heartlanders will be appreciated.
My dealer has acknowledged the items need replacing and state they have ordered replacements for all three. Problem is, it has been almost a month and no replacement items have arrived. Hard to watch SEC football outside at tailgates now !! But, I came up with a temporary fix, no worry. I just noticed the small strip of LED light burnout out and have not been to the dealer yet.
My question is, how long is "normal" for Heartland to ship warranty replacement items? Is there a number I can call to ensure the dealer is in fact waiting on Heartland? I touch base with the dealer weekly on these items since it is unrealistic to expect them to call me. Any suggestions from you more experienced Heartlanders will be appreciated.