We bought our 2020 Torque Tq285 from Castle Country in Helper Ut. We have had our trailer in their shop for 5 and 1/2 months of the 9 months we have owned it. They would never quite be able to remember to fix the list of minor things they said they would fix on the new buyer walk through. We kept getting a response of "sorry about that" and "Bring it back and we will get it done this time for sure" The only major thing they are fixing on that list is the slide out and It is rubbing the floor causing damage. The first time they attempted to fix the slide out, they made it worse. Now we have a damaged floor and it is rubbing on the other corner. They keep telling me that it is common to have trailers in the shop for this amount of time when they are new. We sure would like to have it fixed and actually be able to take it out when we want to.
They literally had our trailer in their shop to fix and adjust cabinets, free up a sticky window and some other minor things for 4 whole months and back and forth from their shop to our house 5 times. They were great to drive it to our house once after they supposedly got the list completed. I had paid for and asked them to add an outside gas hook up while they were fixing the other stuff. When it arrived at our house the only thing they done was the add on gas valve. They didn't even do one thing from the list. They told us they thought the list was complete but "Sorry." The contract driver was so mad at them he adjusted some of the doors for us so we could take it out for the first time on a scheduled camping trip. I spend approximately $50 in fuel every time I take it to them. We are now at 7 times taking it back and forth for the same list of things they promised to fix when we did our first walk through plus a few other things we have found now that we have taken the trailer out a whole 3 times in the 9 months we have had it. Most everything is finally working and adjusted now. I hope we won't be another year getting the slide out fixed! I think we will call the Customer support line and see what they can suggest. Love the trailer but I'm scared the slide out will be the death of the Tq285 for us. Castle Country makes us feel like it is all our fault. Buyer be beware!!! We are at a loss. It is giving, an otherwise great trailer company, a bad name. Our "trailer fix" saga is becoming legend among our family and friends.
They literally had our trailer in their shop to fix and adjust cabinets, free up a sticky window and some other minor things for 4 whole months and back and forth from their shop to our house 5 times. They were great to drive it to our house once after they supposedly got the list completed. I had paid for and asked them to add an outside gas hook up while they were fixing the other stuff. When it arrived at our house the only thing they done was the add on gas valve. They didn't even do one thing from the list. They told us they thought the list was complete but "Sorry." The contract driver was so mad at them he adjusted some of the doors for us so we could take it out for the first time on a scheduled camping trip. I spend approximately $50 in fuel every time I take it to them. We are now at 7 times taking it back and forth for the same list of things they promised to fix when we did our first walk through plus a few other things we have found now that we have taken the trailer out a whole 3 times in the 9 months we have had it. Most everything is finally working and adjusted now. I hope we won't be another year getting the slide out fixed! I think we will call the Customer support line and see what they can suggest. Love the trailer but I'm scared the slide out will be the death of the Tq285 for us. Castle Country makes us feel like it is all our fault. Buyer be beware!!! We are at a loss. It is giving, an otherwise great trailer company, a bad name. Our "trailer fix" saga is becoming legend among our family and friends.