Hi everyone, After the post I made above (#4) I received this email from Jim B relaying this response to me from Tim Meade, Sales Manager for Flair Interiors.
"Jimtoo,"
"I can answer this the only way possible, honestly! We since inception have
built probably 50,000 of these or more for about 2 years in including this
year we averaged 1100 - 1200 of these sofas a week and I can personally
guarantee you our total warranty claims is less than 1% vs out put. I also
want to note that each time we switched bladders with today's being, I think
#4, IT WAS BASED OFF OF TOTAL PRODUCT IMPROVEMENT, not because of any
outside influence to change because of issues, we had a chance to GIVE YOU
FOR FREE.. The carry bag and the extra 4-Dcell battery pump for dry camping,
this was huge and the material also changed it was made out if, it went to a
denier polyester blend material instead of the rubbery type. We have not
changed our design and we do not see any future plans to do so. This product
was designed to hinder pinch points, and if used properly and if built and
installed properly it is just that. I WILL ALSO MAKE THIS GUARANTEE TO
YOU.....WE WILL ALWAYS STAND BEHIND OUR PRODUCT, NOT SAYING EVERYONE WILL BE
FREE BUT WE WILL DO EVERYTHING IN OUR POWER T MAKE SURE IT IS SO LOW, YOU
MAY EVEN THANK US. We work diligently daily to make sure Heartland sell to
you quality items, and I guarantee you our airbed is if not eh best
then........well you know what I think it is the best for overall comfort,
sleeping and storage. Thank you for your time."
"Have a great day!"
"Tim Meade
Sales Manager Flair Interiors
Goshen, In."
Tim Meade responded to this while on vacation. I did leave out that part.
Thank you Tim for taking time to respond and have a great vacation.
Jim M