Hi Steve,
Yes, they do watch when they have time, but it is a busy time of the year for the factory with shows and things like that and it is a weekend also.
I am sure as soon as someone that monitors the forum is back in the office they will respond to your question. I know some of the folks from the plant even monitor and respond from home in the evenings.
Personnel from the factory monitoring a forum is an almost unheard of event for owners that have questions and need help in the RV world. We feel very fortunate to have the cooperation of the factory here on the Owners Forum.
Meanwhile, look around the forum and enjoy.
Jim M