simsfmly
Ohio Chapter Leaders-retired
So this is a good one that happened to me.
We get our mail sent from a SD mail forwarding service weekly on Wednesdays. Last Thursday, I got a note that our balance was low, which was curious, so I went and saw that on Tuesday we had an oversized package charge and Wednesday's package cost $20 to send. Wow. We usually average either a $5 USPS Priority Mail Envelope or a flat rate that's less than that. Couldn't wait to see what it was. My wife's birthday had just passed, so I thought it was related to that.
Yesterday it came. It was 5 pair of shorts (worth over $120) that was ordered by another customer of our mail forwarding service, but sent to our address by Cabela's. Somehow, and this still isn't plain to anyone, the customer entered his SD address (and included the box number) as the billing address but Cabela's populated our business and our name (we don't even have an account with them) along with our SD address (minus our box number) as his shipping address.
Cabela's was clueless. Customer service was "we'll send you a gift card." Um, that's not quite equitable. We paid over $20 to have it shipped to us. "Not possible, the client paid S&H at the time of purchase." Explaining to them how a mail forwarding service and full time RV'ing worked pretty much yielded a blank look over the phone. She said "she was going to request an authorization" to have a check sent to us, which to me felt like code for give us two months, call back, and we'll have a whole new set of people you'll have to tell this to.
Can't think that this has happened to anyone else, but it definitely happened to us. Anybody else have anything remotely similar with Cabela's or another company sending you something by mistake?
We get our mail sent from a SD mail forwarding service weekly on Wednesdays. Last Thursday, I got a note that our balance was low, which was curious, so I went and saw that on Tuesday we had an oversized package charge and Wednesday's package cost $20 to send. Wow. We usually average either a $5 USPS Priority Mail Envelope or a flat rate that's less than that. Couldn't wait to see what it was. My wife's birthday had just passed, so I thought it was related to that.
Yesterday it came. It was 5 pair of shorts (worth over $120) that was ordered by another customer of our mail forwarding service, but sent to our address by Cabela's. Somehow, and this still isn't plain to anyone, the customer entered his SD address (and included the box number) as the billing address but Cabela's populated our business and our name (we don't even have an account with them) along with our SD address (minus our box number) as his shipping address.
Cabela's was clueless. Customer service was "we'll send you a gift card." Um, that's not quite equitable. We paid over $20 to have it shipped to us. "Not possible, the client paid S&H at the time of purchase." Explaining to them how a mail forwarding service and full time RV'ing worked pretty much yielded a blank look over the phone. She said "she was going to request an authorization" to have a check sent to us, which to me felt like code for give us two months, call back, and we'll have a whole new set of people you'll have to tell this to.
Can't think that this has happened to anyone else, but it definitely happened to us. Anybody else have anything remotely similar with Cabela's or another company sending you something by mistake?