The attached email was sent out today to all 239 attendees registered as of today.
I will also paraphrase the email below.
Thanks,
Jim
Hi (attendee first name),
For this rally, you are allowed to submit 2 minor service requests and Heartland will make "best efforts" to get to these.
At this rally:
We want to stress that:
How do I submit my requests:
What happens then:
What if I need to change my request:
See you in Goshen!
Thank you,
Jim Beletti
Director of Owners Interests, Heartland RVs
President, Heartland Owners Club
I will also paraphrase the email below.
Thanks,
Jim
2011 North American Heartland Owners Rally
Service Request
Service Request
Hi (attendee first name),
For this rally, you are allowed to submit 2 minor service requests and Heartland will make "best efforts" to get to these.
At this rally:
- We can do minor service work only
(repair, replacement and adjustment of small items) - We cannot do major service work the rally
- We cannot repair/replace things like awnings, steps, windows, air conditioners, refers etc. at the rally
We want to stress that:
- While we cannot promise that we will get to your requests, best efforts will be made
- We cannot accept more than 2 minor items from you
- We cannot do any major repairs/replacements
How do I submit my requests:
- You need to visit this link, complete the form and click Submit (you will need the last 8 digits of your VIN, so please grab that before starting the form)
What happens then:
An email containing the form results is automatically sent to a Club Member who has volunteered to do a first level review of each submission. This member is Chuck Batcke from Michigan. Chuck has done this for several years- Chuck drops the requests into a spreadsheet and sends that into Heartland Service weekly
- Heartland Service reviews each request and codes each one, then returns it back to Chuck
- Chuck obtains additional information from requesters where needed and confirms request approvals as applicable
What if I need to change my request:
- Do NOT complete a new form. Instead, email Chuck at rallyservice@heartlandowners.org. In that email, include your name, phone number and the changes you'd like to make.
- Chuck will make those changes and restart the review process.
See you in Goshen!
Thank you,
Jim Beletti
Director of Owners Interests, Heartland RVs
President, Heartland Owners Club
Attachments
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