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Thread: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

  1. Print this Post   #71
    Past Heartland Ambassador kakampers's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    A proper PDI means all systems are tested, would have caught a problem with the tanks, etc. I have a question...you say you have no tank heaters...is there a switch inside that says "yeti package" on it?
    Ken & Kathy - H.O.C. #1077
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  2. Print this Post   #72
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Key word, "proper". They're SUPPOSED to inspect almost this at the dealership. Having said that there's several defects on my list that SHOULD have been caught at the factory, quality control?
    Yes we have a switch that also lights up when turned on, it does not say yetti package. The website (HL and dealership) shows under the standards, as part of the "enter the gateam package "fully enclosed & heated underbelly also 12 volt heat pads on all tanks"
    The rear tank which is visible let and NOT enclosed, has NO heat pad. Missed quality control and dealerships inspection......some how.

  3. Print this Post   #73
    Past Heartland Ambassador kakampers's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Relying on the dealership to perform a proper PDI is something most of us would never even consider....we always make sure we are present and make certain, water is connected, all systems checked, tanks filled and dumped. If for some reason we had to have a unit delivered to us...all these things would be done in our presence before signing off and releasing the driver....if you want it done right, do it yourself. Had this been done...the missing enclosed belly and tank would have been caught and you could have refused the unit...JMHO.
    Ken & Kathy - H.O.C. #1077
    '17 GMC 3500HD Denali 4WD DRW Long Bed w/Nav, Sunroof, Curt 24Q, WIFI, Sprayed liner, Deep Ruby Metallic!
    '2013 Landmark Key Largo, Fullbody Paint and virtually every option PLUS Mor Ryde IS and Disc Brakes - Our Dream Coach!!

  4. Print this Post   #74

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Not really calling you ignorant, just saying you have made some ignorant choices. First off you purchased from a dealer that doesn't do a free inspection, which most will. So right there you thought you saved yourself some cash but really just weren't comparing apples to apples when it came to the other dealers prices. If they don't do the PDI free I can only imagine what other hidden fees they have probably gotten you with or what else they have left out. Some of the issues would have been caught during the inspection. Don't know if they would have caught the tank heaters if the light worked when you turn on the switch. That said if the tank froze and caused damage because they didn't put the heating pads on the tank, they should repair that in my eyes. Not sure what the industry standard definition for full timing is. I personally think if you are staying in a rv for extended period of time (more than 3 or 4 weeks at a time) you are full timing. Just because you have an actual house does not mean you are not living in an rv. I am sure when your husband leaves work every night he doesn't say I am going camping, see you in the morning. No he says I am going home. I recently ordered a Bighorn which for now I plan to take on about 3 trips a year for maybe two weeks at a time and the occasional weekend trip. Although the bighorn is rated for full timing I believe if I were to stay for extended periods for work I would step up to a Landmark. Not saying everyone living on the road needs to go out and drop 80-100 thousand dollars on a rv, but don't expect the same residential quality and livability out of your Gateway. BTW the dealer I ordered the BH from includes PDI and has no hidden fees. They also want us to stay in the rv on sight for the weekend when the unit arrives. This is in case there are any issues missed in the inspection they can fix them before we leave with the coach. They are about 5 hours from my home, the closest dealer is about an hour and a half away and they were $4,000 higher. That is a big savings for a half day of driving. I will not however sign for my unit before I inspect it my self. Looking back I have made foolish or ignorant decisions in my life too. They always come back to bite you in the @$$. I have accepted responsability for them. Live and learn.
    2013 GMC Denali 3500 4x4 DRW, B&W Turnover, B&W Companion, LineX
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  5. Print this Post   #75
    Moderator danemayer's Avatar
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    I think the discussion point on the importance of the PDI has been pretty fully explored. If anyone has ideas on how to help NicoleJ and her family, I'm sure it would be appreciated.


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  6. Print this Post   #76
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    I know this may not be what you want to hear but if the dealer made mistakes in the prepping of the RV that is going to be between you and the dealer as Heartland sells the RV to the dealer and besides warranty issues ( which you may have some) its up to the dealer to remedy mistakes they make, you will get no support on that issue with the manufacturer. Case in point, my Landmark was purchased new from a local camping world, when it was delivered to them it had been driven down from Indiana in the winter so the underside was covered in salt, camping world did not seem to think it important to wash it, I never looked under it until I got it home, the frame , running gear and many trim screws are totally rusted and will shorten the life of the RV, as far as Heartland is concerned that issue is between me and camping world as once the unit is accepted by the dealer the responsibility of ownership changes hands. I think you are going to be in the same boat, good luck

  7. Print this Post   #77
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    This is a bad situation all around from the sound of things and again i feel for you and all the problems you are experiencing. Why not take the kids and go back home while your husband continues to work in ND, i'm sure he could find a place to stay for a bit, find the closest dealership and get the Gateway in for repairs, once its finished and everything is working properly, you could head back to ND and know things are right, no more worries and stress free.....Just a thought.
    I have never had any mobile repairs done on a vehicle or rv so can't say anything good or bad about that type.of service, however i would think especially in extreme weather there, you would get better service done indoors at a qualified dealership with direct contact to Heartland, once its finished you could go to the dealer, make sure everything is done to your satisfaction before taking it back to your site. Again just a thought

  8. Print this Post   #78
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    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Nicole J, i have left a few comments on this thread and hope you didn't take them wrong, as i do feel bad you are having so many problems with your new Gateway. It should have been a happy enjoyable occasion when delivered and unfortunatly has not been for you and your family.
    It sounds like you did some research before buying the new RV, can you tell everyone why you chose the Gateway?? Just curious, i know before we bought ours last November, 2013, we looked at a lot of different makes, models, floor plans and when we got to the short list 2 of the 3 were Heartland makes. We couldn't find much information on the Gateway because it was new to Heartlands lineup of higher end fifth wheels, but after researching the company and seeing mostly excellent reviews on the company as a whole bought the Gateway with faith in the company and have been very happy with our choice.
    If you did the same research as we did i am sure you know.the trouble you are having is not the normal outcome buyers have, from the sound of things and the way you bought your Gateway the dealership may have taken advantage of you knowingly selling a unit they may have known had problems but thought they would never see again, i may be completely off base with that assumption since i have never dealt with the dealer you bought from or their reputation.
    I only know from being a Gateway owner and from the forum here, your trouble is not normal for any Heartland product i have ever heard about, saying that i hope this experience will not sour you with owning another Heartland RV, having owned several other makes, i am speaking from experience that ours and most other Gateways out there have been virtually trouble free compared to the other manufactures trailers we have owned.
    Once yours is repaired to your satisfaction i think you will be very happy with your choice. I'm sure you don't feel that way at the moment, but let Heartland do its job and in the long run all this will have been worth the wait. Just trying to be more positive here, good luck and safe travels.

  9. Print this Post   #79

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Quote Originally Posted by danemayer View Post
    I think the discussion point on the importance of the PDI has been pretty fully explored. If anyone has ideas on how to help NicoleJ and her family, I'm sure it would be appreciated.
    Yes you are right. Sorry. My advice is give Heartland a chance to review your claims.

    ****

    I do hope everything works out for you.
    Last edited by danemayer; 12-09-2014 at 07:30 PM. Reason: Edited to comply with forum rules
    2013 GMC Denali 3500 4x4 DRW, B&W Turnover, B&W Companion, LineX
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  10. Print this Post   #80

    Re: First 24 hrs of ownership, NIGHTMARE! Getting run around between heartland warranty and dealer

    Glad I saw this thread. If we decide to go through with our purchase I will be making sure I go over every inch of the RV and asking to see the dealer inspection paperwork as well. What a nightmare. This is the exact reason I am hesitant...lol

    Mark

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