happiecamper
Member
My husband and I decided after several months of researching trailers that we liked what we saw in person, in photos and what we read in your 2011 brochure about on the MPG with the Platinum pkg. In February, we ordered an MPG 185 with the Platinum pkg from RV Wholesalers, but unfortunately, we did not get what we had specifically ordered!!! We drove all the way to WY this weekend (May 6th) to pick it up to save on shipping charges. When the driver arrived with it, right away we noticed the windows were NOT the same MPG windows that are shown in your brochure and on all the photos we have seen on the web, these were just plain square windows that slide open! Not the nice ones as shown in the brochure. When we went inside the trailer, we also noticed the flooring was NOT the upgraded (wood look) Beau Flooring that we were told it would come with in the platinum pkg, it was the same cheaper vinyl flooring that you put in your basic cheaper mpgs. and it also did not have the Day/Nite shades, just mini blinds! SO WHAT HAPPENED AT THE FACTORY IS WHAT I WANT TO KNOW??? It looked like only parts of the trailer were upgraded to the Platinum pkg and other parts of it was not. It did have the platinum color exterior, tank covers and two-toned raised cabinetry but that was all. I want what I ordered; the Platinum pkg with the upgraded Beau flooring, day/nite shades and the nicer windows that you can open even when its raining!!! I sent the driver back to Ohio with the trailer and wrote down all my grievances (and there were other problems as well) for him to take back to the owner at RV Wholesalers. I could not believe that it would even pass inspection at your factory let alone the dealership before it was delivered to me. Your new 2011 brochure offers all these features in your Platinum pkg and I watched your MPG video by Heartland and how heartland is proud of all it's great upgraded features so it just doesn't make any sense why I did not get all of those features in my new MPG. I want answers.
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