I have been using e-mails because the dealer is still "involved", or at least he makes it sound as if he is still dealing with Heartland. So, my e-mails can be sent to both parties in hopes of getting things done. My issues are not even big. I could easily afford to just get it fixed and be done with it, but if that is what ends up happening, I can tell you I will be one very unsatisfied customer. Heartland is offering to pay for half of our repair, with us covering the other half. The dealer says he is trying to work it out with Heartland to cover the whole cost. I am not in a huge hurry because we are still using it and will be until early November. So, I have been patiently waiting for the dealer to come up with answers. There are other minor issues that I have not even yet discussed with Heartland that the dealer has agreed to take care of.
I am probably in the minority in not getting complete satisfaction from them, but I honestly think it is 100% their responsibility to take care of our bumper issue, and anything less than that is going to leave a bad taste in my mouth.
Thanks for all of your insight and suggestions on how to get things done. It really is appreciated.
I am probably in the minority in not getting complete satisfaction from them, but I honestly think it is 100% their responsibility to take care of our bumper issue, and anything less than that is going to leave a bad taste in my mouth.
Thanks for all of your insight and suggestions on how to get things done. It really is appreciated.