Toads: we have the EXACT same problem, with the same exact model: 2010 RKSA29
Basically, between 17 to 20 degrees, the bathroom cold water works. Bathroom hot water and kitchen hot & cold does NOT work.
Below 17 degrees, (it was 14 the otherday) nothing works- the water pump wont even go on or make the sound when i flick the switch.
I have the furnace running all day and all night at 72. It burns 3.4 gallons of propane for a 24 hour period, all for naught.
The only time all the water works is when it goes above 20 degrees.
Gray 2 i couldnt pull a lever til i stuck a 60w lightbulb on the lever handle and poured 10 gallons of boiling water down the kitchen sink and let it sit for 1/2 hour. I think this is the south pole area.
I bought the ElkRidge after telling the dealer i needed a winter-capable rig because I ski and travel during winter. The brochure says "Comfortable at zero degrees, tested!"
I think taking a warm shower and not having to smell the toilet because it cant flush is within the realms of COMFORTABLE. I brought it to the dealer yesterday, and they didnt even bother looking if the underbelly heat vent was directly properly or whatever - they just said that Heartland told them it should have a skirt to be "comfortable at zero". Well, it doesnt say that on the brochure or website nor did the salesman tell me that a skirt was even an option. I will call them tomorrow and complain. Please let me knwo if you find a fix.
Opening the underbelly to install a heating pad on the tank and other electric/heating tape on the pipes will cost a minimum of 2 working hours, with additional 1.5 hours per tank. At $110/hour its gonna cost a ton to get it working right!
Does anyone have experience with stock configuration , just add a skirt and everything doesnt freeze?
Thanks