Congrats on your new arrival. Yes, we can help.
Take a look at the image below. While your layout will look different, you should have the same rectangular white KIB monitor panel with the tank levels and the 3 switches. The red switch on the right is the switch for the Direct Spark Ignition propane water heater. Make sure your gas tanks have gas, that the valves are open and hit that switch. Done! Hot water soon
And, the water heater is dual fuel as well. It has an electric heating element in it. I use the electric element to heat the water about 98% of the time. Reason being is that in most CGs we stay in, electricity usage is a part of the nightly site rental. So why not use it?
You can run both the propane burner and electric element at the same time. In practice, I do this only when I need quick recovery - like 4 back to back showers etc. Have only done this 3 times in 3 seasons.
By the way, here's my practice for using the electric heating element:
- After you are setup in the campground with the water connected, run the kitchen faucet on hot water until you are getting a steady flow of yet to be heated water from the hot tap. This ensures that the water heater tank is flooded or full of water past the level of the electric heating element.
- Go outside (a one-time item) and remove the water heater access panel (16" square vented panel).
- In the lower left corner of the water heater compartment, locate a small black rocker switch. Note that from the factory, it has a tiny cotter pin in it, preventing you from turning the rocker switch to the ON position. Remove this pin and store it where you can remember where it's at Turn the switch ON.
- Go back inside the trailer and find the wall switch that is has a red lighted switch handle. It will be a standard residential style wall light switch but with a red plastic handle. Switch it ON. The handle will light. good to go. Hot water very soon
- When you are done camping, as part of your shut down process, switch that switch OFF early in all of your processes. If you forget and leave it on and if for some reason you drain your water tank by any means (faucet, low drain point etc.) and if you plug back into shore power and that switch is ON, you will fry the electric heating element. You will likely never have it happen but it can occur (don't ask me how I know this ).
Have fun!