Please take good pictures of this, inside and outside (or wherever crack is visible) and email pictures along with your VIN and contact info to
service@heartlandrvs.com
Hi Jim,
I am also having the issue with a crack above my living room slide. I reached out to Heartland service advisor and was given 2 dealers near where I will be to take our 427 in for crack above slide repair. One was Camping World in Roanoke, VA and they said they will do any other warranty repair work but not cracks above slides. I also reached out to Mt. Joy in Buchanan, VA but had to leave a message. RV Outlet in Danville, VA has agreed to look at it but they are booked out through September. I am taking it by there this weekend.
Would it be better to have the repair completed at the manufacturing facility?
Is there a Heartland recommended process to make these repairs?
I am reaching out via this forum as I have been on hold several times trying to get someone in service at Heartland. And finally my call just gets disconnected. I have an email for an advisor but he did not make feel as if he was knowledgeable about the Heartland product. Forgive me if this is not the appropriate avenue to reach out but having a crack in my 2019, just had since December, camper is making me very uneasy.
Thanks