uncledon
Her chauffeur
In the process of purchasing a new 2015 Bighorn. It's never been owned. When we looked over the unit a couple of weeks ago we found a number of things that needed attention. Most were items that had been "cannibalized" by the dealer. Not a problem as they would all be corrected. The biggest concern was with an area of the exterior wall on the door side above the basement hatch. The wall had ripples in it that looked like it had no adhered correctly at the factory. We were told that it would go into the body shop and would be fixed properly.
Fast-forward to today when I get a call from the salesman who informs me that Heartland wants to repair the issue at the factory. That's fine, I guess. The salesman says we can do it one of a few different ways...
(1) Heartland will have unit shipped to factory and back to dealer, but cannot do work until November.
(2) We can use the unit until it needs to go to factory and then bring it to dealer who will get it to factory.
(3) We can use the unit and we can take it to the factory.
That's all fine, but we are planning on leaving Michigan for an extended trip south in November. The salesman says that's fine too and that we can get the warranty work done in the spring as it's a 1 year warranty. Anyone have any advice on any of this? I've never had to deal with Heartland on warranty work, but it sounds like the dealer and the factory have talked about this situation as the unit was at the local body shop and then pulled when Heartland said they wanted to do the work.
Thanks in advance for all comments.
Fast-forward to today when I get a call from the salesman who informs me that Heartland wants to repair the issue at the factory. That's fine, I guess. The salesman says we can do it one of a few different ways...
(1) Heartland will have unit shipped to factory and back to dealer, but cannot do work until November.
(2) We can use the unit until it needs to go to factory and then bring it to dealer who will get it to factory.
(3) We can use the unit and we can take it to the factory.
That's all fine, but we are planning on leaving Michigan for an extended trip south in November. The salesman says that's fine too and that we can get the warranty work done in the spring as it's a 1 year warranty. Anyone have any advice on any of this? I've never had to deal with Heartland on warranty work, but it sounds like the dealer and the factory have talked about this situation as the unit was at the local body shop and then pulled when Heartland said they wanted to do the work.
Thanks in advance for all comments.