Re: Toilet "blade" problems
Hi Heather,
From which end was your husband using the wand? From the outside or from inside, down the toilet?
By water stopper, do you mean in the toilet, the ball in the bottom of the bowl is gone to where you can see down the toilet and into the tank? Or do you mean the blade that is part of the tank valve assembly that is in the sewer line between the tank and the discharge port outside?
If you mean the blade that is part of the tank valve system this blade rides in a track and is pulled back and forth on that track by a cable pull. In this case, I would drop the underbelly material down to inspect the valve near the tank.
You indicated you are 1.5 hours away from the dealer, if you guys are handy and want to do a tank valve replacement yourselves, it's entirely possible. Many have done it. You can order a new valve assembly from Heartland (877-262-8032).
I've never heard of anyone damaging the valve but I can see how it could happen, if the valve was not 100% open and an object was forced into the blade a few times.
Depending on what has really happened, Heartland may even cover this as a warranty item.
Best of luck and circle back here with more info and other forum members will do their best to give you input.