Recent content by RandyDeb

Update As of this last Friday, Lippert authorized the dealer 1 hour of labor to open up the front of our BH and take pictures of any broken welds they can find. I have not called Heartland yet because of not having any new information. Would like to know what they find and what Lippert says...

Thank you Erika. I will give Jim a call. Randy

Tony, I did ask Bob for a name and number of someone "up the chain" in an email and got no reply. That was a week or more ago... If anyone has a contact name I would appreciate the help. Trailer went to the shop last night.

Sorry for not getting back to you guys for a few days. No deal with Heartland. Bob in service said no thanks, don't even bring it here because we don't do that kind of repair anyway! I then called Lippert and talked with Philip. After giving him the seral number he said they already had a...

I see your points. No explanation on "what else" it could be. Say I do take it to Heartland and have them fix it. What kind of warranty do they provide on there shop work? I read through the posts on this thread and looks like it's not a sure thing that it would get fixed even after serval...

danemayer Re: Pinbox Frame Flex (Again) in So. Ca. Randy, Once the warranty expires, any work paid for by Lippert or Heartland is usually a marketing accommodation in the interest of customer satisfaction. There are a few examples of such accommodations going past...

Update After calling on Friday and again yesterday, I got an email from Bob this morning stating that both Heartland and Lippert declined to address the flex issue on our 3670. Can't say I'm surprised, but I'm sure disappointed that this is the way its going to go. Its a game of "hot potato"...

Update Bob has the pictures and has sent them up the chain, so now we are waiting. I also took some measurements and without moving the trailer just setting it down on the truck and picking it back up I have 5/8 of an inch flex and ripples in the sidewalls on both sides. Randy

I called Heartland customer service this morning and talked with Bob this time. After discussing the facts that its a 9 year old trailer and that I'm the second owner he gave me his email so I could send him some pictures that he would forward to Lippert. He didn't sound hopeful, but its a...

Anyone have information on a Heartland dealership directory? Thanks

A lot of good points made in this thread. What is disappointing to me is that so may rigs of the same model year are having the same issue and yet it appears that Heartland isn't seeing it as a structural design problem or frailer. Ok, so its 8 to 10 years old, so what! It was made to pull...

Hi Doogie , We have an older BH 3670 (2009) that has lots of big windows that we love. can't see inside until it's dark outside. Not sure where you are in MN, but there is a BH dealer in Paynesville, just southwest of St Cloud. We have not done any busyness with them, so no help there...

Good tips! Looks like it was the breaker on the pole. One of the breakers is real loose and finally gave up. Thanks for the help!

We were using 30 amp shore power when we lost power. Tv, coffee pot, lights and a hairdryer were being used when power went out. Changed out the GFCI thinking that was the problem, but that wasn't it. So put old GFCI back in and pulled out my 50 amp cord ( I have two cords, one set up for...

Another good way to check for leaks would be a spray bottle with soap and water. Works better with the trailer weight on the tire. Spray the tire/wheel and watch for bubbles...