So my question is.
Is the tapered edge of the black piece of wood that slides on the carpet and then the floor susposed to face the ceiling or the floor. Mine faces the ceiling and therefore there is a sharp corner of wood that slides on the floor verses a smoth taper.
We took it by the dealer today and their fix would be to grind the offending corner to have an angle of attack and glue the lino down. I told them I would fix it myself.
The only correct fix in my mind would be to have the complete lino floor replaced. That would involve removing everything from inside the unit and installing new lino. And in the process of doing that redesign the peice of wood that riped the hole in the first place.
Since we have only had the unit about a month and used it once and now have a hole in the lino, I think we should be sent a replacement. After all we paid a heck of a lot of money for it and ended up with a mess like this. How would you feel if it was you who had this happen and what would you accept as a repair. Patched lino and the chance that it would keep happening or a redesigned replacement unit.
I have down loaded the instructions for the slider from the Lippert web site and did not see a way of adjusting the tilt of the slide as it comes into the unit. It is very extreme at the moment which put a very high load on the corner of the wood that is sliding on the lino.
I can provide photos if you like.
Thanks,
Buddy
Is the tapered edge of the black piece of wood that slides on the carpet and then the floor susposed to face the ceiling or the floor. Mine faces the ceiling and therefore there is a sharp corner of wood that slides on the floor verses a smoth taper.
We took it by the dealer today and their fix would be to grind the offending corner to have an angle of attack and glue the lino down. I told them I would fix it myself.
The only correct fix in my mind would be to have the complete lino floor replaced. That would involve removing everything from inside the unit and installing new lino. And in the process of doing that redesign the peice of wood that riped the hole in the first place.
Since we have only had the unit about a month and used it once and now have a hole in the lino, I think we should be sent a replacement. After all we paid a heck of a lot of money for it and ended up with a mess like this. How would you feel if it was you who had this happen and what would you accept as a repair. Patched lino and the chance that it would keep happening or a redesigned replacement unit.
I have down loaded the instructions for the slider from the Lippert web site and did not see a way of adjusting the tilt of the slide as it comes into the unit. It is very extreme at the moment which put a very high load on the corner of the wood that is sliding on the lino.
I can provide photos if you like.
Thanks,
Buddy