We bought it in Boerne, but since we live closer to the Seguin store, that's the one we use for service. They filled the dead air space in the rear duct with spray foam, patched some leaks in the duct work(leaking cold air into the walls behind the thermostat and behind the toilet) and constructed a diverter for the middle living room vent so that air would flow out of it. Before there was no air coming out, even though it was blowing a norther in the duct. When we checked the temperature differential at the inlet and outlet point in the living room prior to modification, there was 20 degrees difference, but the we couldn't get the living room below 80 until well after dark. Now, with the trailer sitting at Port Aransas, the temperature in the middle of the afternoon stays in the mid 70's with the thermostat set at 65 and the fan on high. We're satisfied with what Explore did for us, but now we going to start the fight with Heartland to try to get reimbursement for the expenses we incurred to solve their design and construction issues. As I said the original post, we'll never buy another Heartland. Will update on our progress.
Like I said, overall we really like the RV, but the response we got from Heartland Corporate has totally soured us on them. As far as the design goes, I disagree with you and our dealer agreed with us. They feel that Heartland need to issue a recall for this issue. Coincidently, there was another Big Country brought in with the exact same problem while ours was in the shop.
Yes, I talked to a fellow at Heartland with the last name of Wiggent, who was absolutely no help. That is why I turned to the dealer, who solved our problem in a very expeditious manner. Also, the repair service I deal with at Port Aransas said he won't even do warranty work on Heartlands because their corporate office is so hard to deal with.Sorry you can't make that Rally! But there are others in Texas, Louisiana and other surrounding states, so please look into attending. You won't regret meeting other owners, and sharing some fellowship.
Just for clarification again... did you talk to Heartland directly, or is this what your dealer was saying to you about Heartland? Many times, the result is different when the owner talks to Heartland directly in the course of warranty repair... especially if it's done in a calm and respectful manner.
Many have found that the dealer is telling them one thing, and Heartland is saying another. Heartland will authorize repairs, but sometimes Dealers don't like the compensation for such repairs, so they tell the customer "Heartland won't do that."
As far as a recall, recalls are for safety hazards. I don't think this qualifies.
My personal experience with my dealer, ExploreUSA in Dallas, has been that they talked a good talk, but actions rarely lived up to it. We ended up dealing exclusively with Heartland directly for any warranty work, and they have taken care of us for any issues that were necessary. Even sending an employee to drive parts to us personally, driving from Elkhart to Goshen after work, while we were at the rally.
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Wow, I don't feel so bad now. All I can say is that you're much more forgiving than I am. After retiring from a lifetime of working in quality control and assurance, it's my opinion that Heartland has a flawed QC/QA process. There is no excuse for that many obvious production errors, which is ashamed because they are structurally very well built. We'll see how they respond to my request for reimbursement for my expenses fixing their ducting issues.
We are in the same situation with our unit - air is cold coming from both AC units but there just isn't enough air flow out of the living room/kitchen vents to keep the unit cool enough in the summer heat in that area. I'd be interested in knowing how to increase air flow- I have checked all the ducts and there are no restrictions, just seems like the blowers are not up to the job or something.
Since both AC units have their supply and return headers cross-tied, what keeps the air from short cycling between the headers when only one unit is running?
Can you tell me where you purchased the lower flanged vents?
