Well, we must have been the unlucky ones!!! The service we ended up receiving was WAY BELOW what it should have been.
We were to have our satellite dome and W/D moved from our old unit to our new Big Horn. We had the appointment for several weeks prior to delivery. We picked the unit up on a Friday so we could switch out our belongings at a friends. We then returned on Monday, our scheduled appointment, to have the above items taken care of. While we had it over the weekend we found several small warranty items, i.e., leak around shower access, caulking that needed to be done under front door, outside door handle installed improperly, several small nicks in woodwork, etc.
We arrive at 9:00am as scheduled, only to find out they were short-handed and instead of taking our coach right in parked off to the side and didn't start on it for several hours. When we came back by around 1:30PM they had touched very little, and had not started on the dome or the W/D. These items needed to be done as we're fulltimers and they needed to be installed or we couldn't carry them. We were to pay the cost of the W/D install and the sat dome was included in the purchase.
When we returned at the end of the day, they had only done half of the warranty repairs, they had installed the W/D and the dome, HOWEVER, they completely by-passed the sat prep in the roof and docking station, running a whole new set of wiring leaving us to now have to figure out how to get satellite in the bedroom. They said "they didn't know where the wires were and Heartland couldn't tell them". We hardly believe that one!!
As for the W/D we checked as best we could since it's in a closet, paid the exhorbitant price of $390.00...$315.00 for 3 hours labor (can't imagine how it could take that long) and over $50.00 for the splendide vent. The vent was OK as that is the type we wanted. Several days later we noticed water dripping from the bottom of the W/D lines in the cargo bay. We removed the dryer (had to remove door and molding to accomplish this), only to find that they did not tighten the hot water hose properly at the valve in the closet. That, however, was not the half of it. The hole for the dryer vent was cut DIRECTLY behind the hole in the dryer. This left no room for the hose (it's usually off-set above so the hose can bend behind the dryer, go up and bend again before attaching to the vent pipe). The back plate for the vent was completely missing, it had been there as the four screw holes are still in the wall where it was installed. Apparently after putting it on, then trying to put the dryer in the installer realized his mistake with the hole and removed it!!! On top of that there was not so much as a hose clamp holding the hose to the vent pipe it was just stuck on it!!
We contacted Mr. Powers this past Friday who promised to investigate and call us back. He did yesterday...his response "his tech said he installed everything properly and as such would not refund any of our money", even though we had to go buy a new hose and reinstall everything ourselves. We told him that his tech would never admit he did a sloppy job and he said "of course he would"!!! RIGHT!!!!
At this point we've had it with Best Buy's service...the purchase was handled very professionally...THE SERVICE IS CERTAINLY ANOTHER STORY!!
Next step is to contact the owner to see if we can re-coup some of the money we paid for this shoddy work...keep you informed!