Here’s my take on this issue. I moved my home equipment into my Oshkosh (suggested by the Directv tech as they (Directv) were totally confused as to what I was doing. The tech gave me good info in setting up my system and once done it works great.
Then an on the first move I called to change the area I was now in. Talk about a pain. They wanted an exact address and I was in a Texas state park. I clearly told the person I talked to what I was doing but after I had an issue and called back found out that the rep changed my billing address to the state park. The guy I spoke to, the directv number, NOT the ATT phone number, stated the last rep totally messed up my account. So he put everything back in place, locked in the billing address (there is a check box within thier system to check) and then explained to call in if possible, Monday- Friday 8:00-5:00 CST (to be safe) as then you get to actually get to talk to someone in Denver. Must be the Directv phone number though.
Now on when I call most of the time I get someone in the states who understands what full time RVing means. All I have to do is provide them with my current zip code for the service address and a reminder to not uncheck the billing address. Here’s the beauty, my bill is $60.00 per month, not the $73.00 for DNS service. Yes I have to call, but it’s worth it for me to NOT get LA or NYC channels. I want the local ones I am at. So far it’s a 2 minute conversation to change. (As a side note I did get transferred to one of thier overseas call centers due to call volume this last time and was able to get someone who understood what I was doing. I was able to only provide a zip code after I explained what a rep in Denver told me. He said “I don’t think I can do that but let me see. Sir, he is correct I can change it with a zip code only”.