Here is the dirct number of the Advanced tech support for Dish. They have more common sense than the tech support you get when yopu call the customer service number.
Dish Advance Tech Support 888-681-0879
I got this number after tech support transfeered me to Advance tech support and when we were finished they asked if there was anything else they could help me with. I said yes I like your direct number because I just spent 45 minutes talking to a someone that know less about their systems than I do. He gave me the number, and said to call if I have any more problems.
Now if you do have a RV or portable dish they may not want to help, but I explained I had a dish 500 dish and a reciever from my house, and coax directly from dish to receiver (partial truth), and they helped without any fo the nornal BS from the regular support.[/QUOTE
Yes, you are absolutly right, I always talk to advanced tech support, and 90 % of the time its a flawless experiance. But this last time as I memtioned in my Thread was a real nighmare !! And yes it was advanced tech support, and even talked to a supervisor of advanced tech support and he would not budge !!
Jellystone,
I have been with dish close to 15 years, yes, some year are challanging, but until they flat out deny me of what I wanna do after talking to more than one rep, thats when I will switch to Direct. At least I have that option. I told this supervisor, " are you guys trying to pi** off all your customers so we all switch to another provider" ?? I was HOT !!