I also have 2 fluorescent lights with cracked shades in a 2011 Grand Canyon. I keep forgetting to call Heartland. Welcome back light and kitchen. I guess I should check all of them.
I just got off the phone with Heartland and was told shades are not covered. Has anyone else got any positive results? I have a call into my dealer.
I guess light shades are not part of the RV.
I don't see the logic of saying that if it was not noted at PDI, then no warranty. Maybe I'm missing something here, but what does it matter? The diffusers are still defective. They may also have been OK at the time of the PDI, or have very small cracks that would be hard to see.I called Heartland and talked to warranty explained concern he still insisted if it wasn't noted at PDI no warranty.I said that was a disappointment and asked if possible to talk to someone else.He then asked for pictures trailer at dealers so I could not do that.He called dealer for more infoand pictures.Called me back in a short time and said dealer,Wilkins RV, had contacted supplier and lites would be taken care of.Hearlands response is still a disappoint the minimum should have been to refer dealer to supplier and not say they were not covered.For me it is a 1-2 week delay in having camper back.Over all very happy w/camper no regrets on purchase!