But it makes a noise like something is loose - maybe a fan. We are out of our warranty but I need to call them as I think this is one of the items that has a two year warranty.
The thing that the Heartland needs to look at is short people. My wife has almost dumped hot things on her getting them out. While it's handy above the stove, its too high in our BH. I may move it to the area to the right that is a counter top that backs up to the bathroom wall.
Ours made a noise, turned out to be the exhaust fan. DW called manufacturer, described noise, they sent parts based on the call. Service guy (Sears) came out, installed parts, noise still there. Service guy says it's something else. Conversed with manufacturer, sent more parts several days later. Service guy returns, installs parts, still same noise. Service guy does proper job this time (same guy) and finds actual cause - exhaust fan. Orders replacement. DW calls manufacturer, they say tired of issue, send whole new unit. No noise now, all parts sent back to manufacturer. Installed unit myself, saw service guy do it enough, not difficult.
Yes, Heartland
DOES need to look at short people (as we grow older, we get shorter??
). Maybe lots of tall design engineers? Anyhow unit works fine for some time now, DW pleased
, I'm pleased, service guy pleased, manufacturer not? Heartland pleased, not involved, we called manufacturer direct.
