We were at the rally in Goshen and had a terrific time. Our 3 minor repairs were fixed, but Bill noticed a small crack in the fiberglass under 1 corner of the bedroom slide. After talking to Marvin (thanks, Marv!), we took it to the factory on Monday, June 15, where they looked at it and told us to return Thursday, which we did. They had to reweld a gusset in the front section of the frame. While the rig was there, the crew took it upon themselves to change several small things like the hood outlet, the outside covers for the furnace and fridge, and replace the antenna. At all times, we have found the repair crews to be extremely polite, friendly and knowledgeable.
The customer service from this company is outstanding and is the reason we stay with Heartland. There are few RV companies out there which can match Heartland for their dedication to keeping their customers happy.
THANK YOU HEARTLAND!
The customer service from this company is outstanding and is the reason we stay with Heartland. There are few RV companies out there which can match Heartland for their dedication to keeping their customers happy.
THANK YOU HEARTLAND!