I represent ASA Electronics, the producer of the JENSEN brand of televisions, stereos, and speakers and the Voyager brand of observation monitors and cameras. At ASA, we strive to provide excellent customer service and product satisfaction and would like to offer assistance in this matter.
Let me first assure you that though times are tough right now, ASA Electronics has not reduced its customer service or technical support staffing levels. We are committed to providing timely responses to all our customers needs and questions.
In your particular situation, a miscommunication between your dealer and us resulted in a delay in sending out the module needed to correct your issue. The basis for this was the need to have the proper revision level of the television in order to provide the correct module. This was cleared up just before Thanksgiving and a reflash module was sent out earlier this week. The module is in transit to your dealer now. The tracking number of the module is 1ZAE70300300339146 and shows a scheduled arrival date of 12/5/08.
We apologize for any inconvenience this caused.