linuxkidd
Member
Hello All,
We are doing a trial run of a new Ask the Factory process. Our goal is to provide more complete actionable data to the Factory reps so that they can provide quicker and more accurate responses to the original poster.
To that end, we have configured the Bighorn and Landmark ATF sub-forums to require a more complete submission which includes the following fields:
** Private fields
Full Name
Email address
Phone number
Last 6 of your Heartland VIN
** Public fields
Thread Title
Post contents
Note that the "Private Fields" section will ONLY be emailed to the Heartland brand manager for the brand in question. The public fields will be posted as a new thread in the ATF section as usual.
Here is a sample of the new submission Form:
Note that the form will still allow attachments in case you need to add pictures of the item in question.
Please use this thread to provide feedback on the new process. We recognize that this may impose a bit of inconvenience due to needing the additional data. We hope that the possibility of a quicker and more accurate response will offset any inconvenience.
After we've tested this a few days for Bighorn and Landmark, we will roll it out to the remainder of the Ask the Factory sections.
Thanks for all your feedback!
LK
We are doing a trial run of a new Ask the Factory process. Our goal is to provide more complete actionable data to the Factory reps so that they can provide quicker and more accurate responses to the original poster.
To that end, we have configured the Bighorn and Landmark ATF sub-forums to require a more complete submission which includes the following fields:
** Private fields
Full Name
Email address
Phone number
Last 6 of your Heartland VIN
** Public fields
Thread Title
Post contents
Note that the "Private Fields" section will ONLY be emailed to the Heartland brand manager for the brand in question. The public fields will be posted as a new thread in the ATF section as usual.
Here is a sample of the new submission Form:
Note that the form will still allow attachments in case you need to add pictures of the item in question.
Please use this thread to provide feedback on the new process. We recognize that this may impose a bit of inconvenience due to needing the additional data. We hope that the possibility of a quicker and more accurate response will offset any inconvenience.
After we've tested this a few days for Bighorn and Landmark, we will roll it out to the remainder of the Ask the Factory sections.
Thanks for all your feedback!
LK