sandpirate
Member
As a new Heartland owner I have to say that I am somewhat disapointed in the move from my previous National RV brand to the Heartland brand. We love the trailer, but the level of support to answer questions seems to be very laxed and vague.
I know the walk through is dealer related, but there are many items that aren't labeled or has an invoice that is completely wrong from the factory. It's very frustrating when you are trying to perform a walk through and verify that everything is working properly (before you sign the papers); and there are unmarked switches, thermostatic fans that have 3-seperate functions that you must perform in order to test the device, no weight stickers in the cabinets, invoiced as 50amp service and contains a 30 amp service, television mounted near the ceiling that don't tilt downward(all you see are dark shadows from the floor level), no ladder for the top electric bed, no fresh water hose, no sewer hose, no towel bars...
A couple of days after taking ownwership of the coach I followed up with 2 calls to the factory to answer a few questions and check on some missing items, and it seemed to me that my factory customer service answers were what I would expect to hear from someone who really wasn't familiar with the coach.
I know the walk through is dealer related, but there are many items that aren't labeled or has an invoice that is completely wrong from the factory. It's very frustrating when you are trying to perform a walk through and verify that everything is working properly (before you sign the papers); and there are unmarked switches, thermostatic fans that have 3-seperate functions that you must perform in order to test the device, no weight stickers in the cabinets, invoiced as 50amp service and contains a 30 amp service, television mounted near the ceiling that don't tilt downward(all you see are dark shadows from the floor level), no ladder for the top electric bed, no fresh water hose, no sewer hose, no towel bars...
A couple of days after taking ownwership of the coach I followed up with 2 calls to the factory to answer a few questions and check on some missing items, and it seemed to me that my factory customer service answers were what I would expect to hear from someone who really wasn't familiar with the coach.