I just picked up a 2014 North Trail Caliber 30RKDD TT yesterday. Will be spending summer as volunteer with Army Corps of Engineers at Saylorville Lake. Heading to Texas this winter. Sent an email to Heartland during buying process and received a phone call within FIVE minutes! So far so good. However, dealer is 75 miles away and many "glitches" by the time I got it home, including a bedroom door that wouldn't stay shut and a bathroom door that wouldn't open or unlock, even with the pin outside or the knob inside. Lots of sticky hinges so silicone spray in hand..