We had a problem with the slide on our Elk Ridge, sounds similar to the problem to yours. I tried to work with the dealer & got a run around. Finally posted a video of the slide coming in in the ATF section of the forum. Bryan Walczak General Mgr. for Elk Ridge, Big Country, & Prowler answered it the next day & the factory also called me that day. End result the dealer "fixed" the slide. But I was still having problems. Finally while at the rally in Gillette I got the slide fixed, and I don't think it had ever been right. Heartland's customer service is great! If you can't get your slide working before June, I'm sure if you are able to go to the Goshen rally in June, they can get it fixed there! I'm not sure exactly what our problem was, but I think it had something to do with the floor not being attached correctly & it was hanging up. Hope everything gets worked out soon.