Can't say enough good about Heartland. When I swallowed a concrete post at a campground in Florida, I called Heartland and they provided me with names of Heartland dealers who could repair unit. Since we were able to patch the back cap up enough to make the trip to Elkhart, Heartland told me to let them know when I arrived. I was met within 15 minutes by one of the reps (darn, but I forgot his name) at LSI and he went through the unit with Lance and the two of us. He even pointed out some things that he spotted were wrong with the original unit (not caused by damage) and told Lance to get those fixed as well.
When we were headed to the rally this year, I found out that our refrigerator was not working and I had already submitted our 2-3 items for repair. Scott told me that someone would look at it and we ended up with a new refrigerator (which was still under warranty).
When we had a Trail America tire blow, I first called our dealer who offered no assistance whatsoever. Called Heartland and they called back two or three times to provide me with information about tire warranty claim phone numbers (unfortunately, the warranty had expired according to the Trail America sales department that I contacted). Nice to hear a friendly, concerned voice when we are sitting alongside an expressway.
I am very happy I bought a Heartland product and would definitely buy another, mostly due to the way that Heartland takes care of their customers.