Unfortunately, we all seem to run into sales people who don't stop talking when they run out of answers.
When we bought our Prowler back in May, 2015, I passed along my dismay about the dealer that we bought our previous Heartland product from (10 miles down the road from our new dealership).
Our salesperson PROMISED us that we would NOT experience those issues with them as service is their A#1 priority!
Three weeks ago when I tried to set up an appointment to get a few warranty issues taken care of, it took several voice mails and a few days of phone tag before I actually spoke with someone, and then I was told that I would have to just leave my trailer for several weeks before so that they could order the parts, then wait until they arrived so they could fix ALL of the issues at one time . . . then I could pick it up.
He wouldn't take my list of issues over the phone, or even accept my photos of the issues, most of which were documented during the PDI!
Hhhmmmmm, I thought to myself . . .
Well, since we had our vacation planned, (last week), I declined to take the trailer up there back then . . .
So today I called and got someone on the phone right away, and I explained what happened the last time I called . . . and what I expected!
They took my list of issues over the phone . . . told me to email the photos so they could order the parts needed from Heartland . . . and would call me when the parts are in so they could call me when everything is there and I can bring it up then and they will fix everything in a couple of days!
Now that is what I expect from my dealer . . . not for me to bring it up and leave it for weeks waiting for someone to make a decision about whether it will be covered under warranty and about how long it might take to get said parts in from Heartland.