Rand McNally Gps . . .
I know topic thread is kind of old, but I thought I'd update!
As I mentioned earlier, I have an Rand McNally RVND 5510 that I've had a little over two years.
Back in January, I purchased the Lifetime Maps ($90) before we set off to Arizona for the HOC Rally in Quartzsite.
I downloaded the new maps as it was two years out of date . . . no problem!
We used it to find campgrounds, RV repair shops, restaurants . . . and even Camping World stores!
Fast forward to a month ago, and the Rand McNally software alerted me that there were updates available, which I downloaded.
After I installed the updates . . . the software said there was a new map update to install . . . which I did.
Then, when I tried to turn it on, it just locked up and acted like it was booting up for about 15 minutes . . . then gave me a message that my GPS unit was corrupted!
I tried running the fix & repair software to no avail . . . and even tried reinstalling the new maps . . . nothing!
The next morning I called their help number, and they had me hook it up to the computer and they tried to access the unit through the internet . . . again nothing!
Well, at first they said that my unit was two years old and out of warranty, to which I responded to them that had I known that the download was going to crash my unit that I would have spent that $90 for the Lifetime Maps on a brand new unit that came with the Lifetime Maps . . .
To which they put me on hold for a couple of minutes, then offered me a one time repair!
They gave me an RA number, and I boxed it up and dropped it off at the local UPS store!
They said that I should have the unit back within 5-7 days!
Well, it took almost three weeks, but as it turned out that download fried out my unit, so they replaced it with a new one (well, I think refurbished)!
I did have to make a couple more phone calls to get my Lifetime Maps purchase transferred to this unit . . . and had a little trouble connecting it to the software, but now I have it back in the truck and working well so far!
However, when I reinstalled the custom POI's . . . several of them refused to install!
This new unit is kind of quirky where my old one was pretty flawless, so I think that maybe later this summer I might replace it with something else!