We still need all the deficiencies on our brand new 5[SUP]th[/SUP] wheel completely done. We are heading South and we don’t want to be held up because the quality control on this trailer is sub-standard.
We spent $75,000.00 on this 5[SUP]th[/SUP] wheel and we expected it to be quality and that is NOT what we received.
We are NOT impressed with the many many items needing to be fixed, which number between 20 & 30 in total!!
All our friends and family cannot believe it. We thought Heartland was a quality product but we are very disappointed. Not quality at all.
We were told parts would be in 4-5 weeks but no sign of them and no one seems to care.
Rick & Ardeth
2013 Heartland Big Country 3696RE
Hi Rick & Ardeth,
Welcome to the Heartland Owners Forum. I'm sorry you're having problems. I saw your post from 2 weeks ago and it sounds like the dealer is working with you to clear everything up. I know from personal experience the frustration of waiting for parts to arrive when you're bumping up against a departure date.
One thing that may not be obvious is that some parts, like cabinet doors, or drawers can take extra time to get from the factory because they are made to order. There are an enormous number of trailer models and floorplans in production at any one time, with different size and finish of cabinets and drawers, and that all changes from year to year. There are probably many hundreds, if not thousands of different cabinets and drawers that the parts people deal with and it would be impractical to stock them.
I'd suggest you call Heartland Customer Service at 877-262-8032. Have your VIN # ready. A phone call usually works much better than emails. They should be able to confirm which parts are on order and when you can expect delivery. Also, if you haven't let your dealer know, you should make them aware of your travel plan so they know to expedite the work at their end.