larkinstuart
Well-known member
Suggestions needed.
Our 3270 is at a shop for a warranty approved fix. Our sweep on door side needed to be replaced on the slide out. The parts department sent the wrong sweep. Wouldn't you think that since our last 6 numbers of our VIN is always used, Heartland knows which sweep to send. After all, they did build this coach. The shop called back Heartland parts department, spoke to one person that person sent him to another person and all that person did was send an email back to the shop with 30 different choices for him to pick. Again, doesn't Heartland know which sweep to send? Now, I'm dealing with an upset repairman who states he's spent more hours (that he's not getting paid for) on the phone with Heartland than repairing my coach.
How does everyone else deal with this??
Our 3270 is at a shop for a warranty approved fix. Our sweep on door side needed to be replaced on the slide out. The parts department sent the wrong sweep. Wouldn't you think that since our last 6 numbers of our VIN is always used, Heartland knows which sweep to send. After all, they did build this coach. The shop called back Heartland parts department, spoke to one person that person sent him to another person and all that person did was send an email back to the shop with 30 different choices for him to pick. Again, doesn't Heartland know which sweep to send? Now, I'm dealing with an upset repairman who states he's spent more hours (that he's not getting paid for) on the phone with Heartland than repairing my coach.
How does everyone else deal with this??