SouthernNights
Past South Carolina Chapter Leader
First-this is not a bashing thread on HL or any other manufacturer so please don't.
Quality is a term used alot but without definition. We all have our own idea as to what quality.
Does it mean a higher priced unit? Higher priced individual components? Dependability? More bells and whistles? Never having to perform maintenance on a given item? Never having to go back to the dealer with warranty work?
My definition is "the conformance to the requirements". Does the unit or component perform they way it was intended with routine maintenance? i don't mind the occasional - "it just broke!!!" Things are going to break if you use your trailer-probably even more than things in your own house. I enjoy repairing and upgrading things. There a lots of us that do. But there are also many that either do not enjoy it or do not have the ability to. I am sure that definition will probably be very different from some one who does repair their own.
Other than just a discussion, I am not sure what the purpose of this thread will serve. Maybe, in the form of customer feedback, it will help the factory see what is important to their customers if they read this.
Quality is a term used alot but without definition. We all have our own idea as to what quality.
Does it mean a higher priced unit? Higher priced individual components? Dependability? More bells and whistles? Never having to perform maintenance on a given item? Never having to go back to the dealer with warranty work?
My definition is "the conformance to the requirements". Does the unit or component perform they way it was intended with routine maintenance? i don't mind the occasional - "it just broke!!!" Things are going to break if you use your trailer-probably even more than things in your own house. I enjoy repairing and upgrading things. There a lots of us that do. But there are also many that either do not enjoy it or do not have the ability to. I am sure that definition will probably be very different from some one who does repair their own.
Other than just a discussion, I am not sure what the purpose of this thread will serve. Maybe, in the form of customer feedback, it will help the factory see what is important to their customers if they read this.