Hi ultrafarmer,
I would like to recommend that you call the Heartland Customer Service direct and discuss your problem about service. Please call 877-262-8032 / 574-262-8030 and explain to Cyclone Brand manager your problem. I think you will get a faster answer.
And since you have already posted this question in another thread I am closing this one as it is a duplicate post.
Thanks for being a Heartland owner and hope you get good results.
Jim M