Hi everybody,
Thanks to LarryHeadhunter's post, I was able to contact Lippert, about our springs and motor on our jacks. We have a 2008 BH 3400RL with 6k axles. Weight well within tolerances. Lippert had already replaced our front jack motor when the unit was 10 months old to us. About 10 months later, the new motor went bad just like the first one (hopefully this is not a pattern). The new motor ran better than the old one ever did, at first, then went bad again. Lippert sent a tech to us from Phoenix (we were in Lake Havasu City) to see if something else was the cause. He said the motor was bad. While there, I had him inspect the springs, he said the rear ones were flat and all would need to be replaced. He contacted the factory to see what they wanted to do. In the mean time we had moved to Ft. Mohave. Factory approved new motor and new springs. The tech made another trip to us, this time in Ft. Mohave and replaced the motor and springs, no charge to us.
We are pleased with Lippert's concern and willingness to work with us. We remain optimistic that our problems are solved. This may not be the case, but cannot fault Lippert for trying to resolve the problem to our satisfaction. The tech (Julio) was professional and caring.
Were the original specs by Heartland working with Lippert the problem, was there a break down in the steel manufacturing, I don't know. The fact remains, Lippert is/was willing to stand up when we needed them. I've seen a lot of negative concerning this on this forum. Just wanted to tell the other side of the story. Maybe all those with problems need to contact Lippert as was suggest in another thread. It worked for us. Attached is a picture sample of the before and after on one of our wheels.
Good luck to all and safe travels...
Thanks to LarryHeadhunter's post, I was able to contact Lippert, about our springs and motor on our jacks. We have a 2008 BH 3400RL with 6k axles. Weight well within tolerances. Lippert had already replaced our front jack motor when the unit was 10 months old to us. About 10 months later, the new motor went bad just like the first one (hopefully this is not a pattern). The new motor ran better than the old one ever did, at first, then went bad again. Lippert sent a tech to us from Phoenix (we were in Lake Havasu City) to see if something else was the cause. He said the motor was bad. While there, I had him inspect the springs, he said the rear ones were flat and all would need to be replaced. He contacted the factory to see what they wanted to do. In the mean time we had moved to Ft. Mohave. Factory approved new motor and new springs. The tech made another trip to us, this time in Ft. Mohave and replaced the motor and springs, no charge to us.
We are pleased with Lippert's concern and willingness to work with us. We remain optimistic that our problems are solved. This may not be the case, but cannot fault Lippert for trying to resolve the problem to our satisfaction. The tech (Julio) was professional and caring.
Were the original specs by Heartland working with Lippert the problem, was there a break down in the steel manufacturing, I don't know. The fact remains, Lippert is/was willing to stand up when we needed them. I've seen a lot of negative concerning this on this forum. Just wanted to tell the other side of the story. Maybe all those with problems need to contact Lippert as was suggest in another thread. It worked for us. Attached is a picture sample of the before and after on one of our wheels.
Good luck to all and safe travels...