In early May, my wife and I traveled to Elkhart for some warranty issues. Heartland directed us to RV Capital for the work. Upon arriving, we found out they have NO factory connection to Heartland. They're just another dealer. One of our issues was the kitchen slide was tearing up the vinyl. They ajusted the slide, completed the other issues and we continued our trip. After leaving, we noticed they had made the problem WORSE. When we returned from our 2 month trip, I called Heartland and told them of my issue and asked if a local dealer could make the adjustment . They said "NO", we had already paided RV Capital and it was NOT their problem. If we wanted, we could return to Elkhart(710 miles) and take it up with RV Capital. I also put a call in to the Service MANAGER, he has not returned my call. If this is how they treat their owners, I'll NEVER recommend someone buy a Heartland.