Purchased a new 3300RLB from a great dealer last June,love the RV but a few minor issues we want fixed before warranty period expires.Selling dealer is over 6hrs away, so called a dealer closer to 2 hrs away only to be told that they will do the work but any overruns on flat rate time alloted by Heartland is on my dime!!!So I call Heartland, only to be told the same thing!!! if you want all the "warranty work covered" you need to return to the selling dealer.Not terribly helpful!!! and not giving me the warm and fuzzies to say the least.So I call another dealer they say the same thing,when I ask why a Heartland dealer doesn't cover the full cost other than the original dealer she tells me there is a "warranty cost " built into purchase price that goes to the purchasing dealer to cover flat rate and diagnostic costs not covered by Heartland!!!!! and also that Heartland is not very good when it comes to covering the dealers cost.She tells me it is not like a car warranty where you can take it anywhere and it is covered(even though the RV cost more than our car).So to say the least I am not happy with the Heartland Warranty process or their customer service and am wondering if anyone else has had these issues.
As I mentioned before these are little issue's, a warped wardrobe door and some bubbling flooring...if it was a major issue I would gladly return to the dealer I purchased from.It makes me wonder what would happen if we had a major malfunction far from home while travelling even,"sorry can't cover that fully, take it home with the broken frame" I know that sounds ludicris but could happen by the sounds of it!!Thanks for listening to my frustration and any insight on this from fellow forum members or anyone from Heartland would be appreciated
As I mentioned before these are little issue's, a warped wardrobe door and some bubbling flooring...if it was a major issue I would gladly return to the dealer I purchased from.It makes me wonder what would happen if we had a major malfunction far from home while travelling even,"sorry can't cover that fully, take it home with the broken frame" I know that sounds ludicris but could happen by the sounds of it!!Thanks for listening to my frustration and any insight on this from fellow forum members or anyone from Heartland would be appreciated