Greggshere
Active Member
So when I bought my Terry back in May, it was out front on display at the "CampersWorld RV" dealership in Smithfield, NC. They had a second one in the back, but when the sales girl was showing us the one out front and I asked about the second one she assured me they were identical. As we walked past it while viewing several other TT's I told her that I saw curtains in the back unit but that I did not see them in the unit we were looking inside. She told be that most likely they were in the back of the store and they would be installed before we came to pick the unit up a few days later.
When we went to pick it up the curtains were not installed, and when I asked about it I was told that they could not find them and had ordered them. I had to return a week later to have a trailer brake installed in my truck and while I was there I went into parts and bought some fresh water hose, my stinky slinky, etc.. I asked the parts guy about the curtains and track and he had no idea what I was talking about. He said he had my file and there was no mention of us missing anything, and the filed was actually "closed". He went and got the General Manager who was very apologetic and told the parts guy to open a new file for us, to contact Heartland and get whatever we needed on order.
Since we already had our Terry home, they had the other Terry on display, so I went in and looked at it and photographed the curtains and track so I would know how it was installed. Then the wait started.
After about six weeks had passed we called to see where the curtains and track were. We were told that they thought we had received them since they had not seen them and that they would check into it. They called me back later and told me that Heartland had shipped them to the dealership, but that they had been signed for by someone that did not work there, so they had no idea where they were. I was told they would order it again, but have them shipped directly to me. That was a month ago and I still have no curtains or track. I guess it's time I call Heartland myself about it. I need to call them about my bad USB outlet anyway I guess.
This is why I pretty much do everything myself, I don't like waiting on someone else to do the work when I can do it myself.
When we went to pick it up the curtains were not installed, and when I asked about it I was told that they could not find them and had ordered them. I had to return a week later to have a trailer brake installed in my truck and while I was there I went into parts and bought some fresh water hose, my stinky slinky, etc.. I asked the parts guy about the curtains and track and he had no idea what I was talking about. He said he had my file and there was no mention of us missing anything, and the filed was actually "closed". He went and got the General Manager who was very apologetic and told the parts guy to open a new file for us, to contact Heartland and get whatever we needed on order.
Since we already had our Terry home, they had the other Terry on display, so I went in and looked at it and photographed the curtains and track so I would know how it was installed. Then the wait started.
After about six weeks had passed we called to see where the curtains and track were. We were told that they thought we had received them since they had not seen them and that they would check into it. They called me back later and told me that Heartland had shipped them to the dealership, but that they had been signed for by someone that did not work there, so they had no idea where they were. I was told they would order it again, but have them shipped directly to me. That was a month ago and I still have no curtains or track. I guess it's time I call Heartland myself about it. I need to call them about my bad USB outlet anyway I guess.
This is why I pretty much do everything myself, I don't like waiting on someone else to do the work when I can do it myself.
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