jayc
Legendary Member
I just want to take a few minutes to thank Jim Beletti, and others at Heartland for their help in resolving a television problem we had. Our Samsung TV went out back in July. After a big hassle with my selling dealer, Camping World in Katy TX. we were loaned an off brand TV while we waited on a decision from Heartland about what to do about replacing the TV. After more than two weeks, we called the store to check on our TV and were told that Heartland had told them that we could just keep the off brand set and not get another Samsung as we had been told.
After I related this story to Jim B. he made some calls on my behalf. I then learned that Heartland had paid CW for the Samsung, so I asked why they would pay for the more expensive Samsung and then tell me to just keep the cheaper one?
When confronted about what I now knew, the store relented and agreed to take the loaner back and cut me a check for the amount they had been paid for my television.
After making the exchange, I am now the very proud owner of an upgraded Samsung that has a GREAT picture for just a small amount of money out of my pocket.
If it hadn't been for the work of Jim B. and telephone calls from others in the company, I would still have a mediocre television and would have not known the kind of shoddy treatment I had gotten from Camping World.
I will not forget this the next time I need a part.
After I related this story to Jim B. he made some calls on my behalf. I then learned that Heartland had paid CW for the Samsung, so I asked why they would pay for the more expensive Samsung and then tell me to just keep the cheaper one?
When confronted about what I now knew, the store relented and agreed to take the loaner back and cut me a check for the amount they had been paid for my television.
After making the exchange, I am now the very proud owner of an upgraded Samsung that has a GREAT picture for just a small amount of money out of my pocket.
If it hadn't been for the work of Jim B. and telephone calls from others in the company, I would still have a mediocre television and would have not known the kind of shoddy treatment I had gotten from Camping World.
I will not forget this the next time I need a part.