randy blackwell
Member
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I have been experiencing multiple problems with my 3370RL. I have had a complete set of leaf springs sever while driving down the highway, 2 blow outs causing thousands of dollars in damage and about 4-5 months ago both sides of the king pin where the sidewalls are attached, the metal tore about 4 inches on both sides. After about 3 months, of Heatland and Lippert pointing fingers at each other, Lippert indicated that Heartland failed to attach the sidewalls to the frame correctly causing the damage (which I have to documentation). Heartland finally agreed to pay the 3,500 dollars to fix the problem. A few weeks after receiving my rig back, I noticed the front cap molding was shifting about an inch every time I placed it on my truck. I took it back to the shop, where it was discovered the vertical support adjacent to the bedroom slide completely tore away from the frame. The shop determined it a continuation from the sidewall not being attached correctly. The cost for the repaid is around 4,500 dollars. Heartland at first said "no" to fixing the problem, then recanted their "no" to we are looking into it. Since that time, I have posted a few posts about my problems and to my amazement; other Heartland owners have had similar problems. About a week ago I responded to a post about someone who was not sure if they wanted to by a Heartland product. I responded, "I wouldn't but from Heartland if I was you." And as a result of me making that statement, I received an email from Jim asking me to refrain from making statements like that. Today, 12/1/09, at 0920 hours, I received a phone call from a warranty representative telling me because what I posted, Heartland is not willing to fix my trailer. I immediately contacted the RV shop who has been working with Heartland about fixing my trailer and informed them of my phone call and asked them if Heartland had contacted them. To my surprise, Heartland did not contact the them, they called me directly. So much for freedom of speech. After paying over 45000 dollars for a trailer, you would expect that the trailer wouldn't fall apart. I paid the first time for a good trailer; know Heatland wants me to pay to fix the problem in which I have already paid for. I am shocked that Heartland would take this approach and be mad because I stated, "I wouldn’t buy from Heartland." I stand by my statement and will have to seek other alternatives to hold Heartland accountable for poor craftsmanship. Be aware about talking on this forum, Heartland will retaliate against you for speaking your mind. <o> </o>
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Randy Blackwell<o></o>
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I have been experiencing multiple problems with my 3370RL. I have had a complete set of leaf springs sever while driving down the highway, 2 blow outs causing thousands of dollars in damage and about 4-5 months ago both sides of the king pin where the sidewalls are attached, the metal tore about 4 inches on both sides. After about 3 months, of Heatland and Lippert pointing fingers at each other, Lippert indicated that Heartland failed to attach the sidewalls to the frame correctly causing the damage (which I have to documentation). Heartland finally agreed to pay the 3,500 dollars to fix the problem. A few weeks after receiving my rig back, I noticed the front cap molding was shifting about an inch every time I placed it on my truck. I took it back to the shop, where it was discovered the vertical support adjacent to the bedroom slide completely tore away from the frame. The shop determined it a continuation from the sidewall not being attached correctly. The cost for the repaid is around 4,500 dollars. Heartland at first said "no" to fixing the problem, then recanted their "no" to we are looking into it. Since that time, I have posted a few posts about my problems and to my amazement; other Heartland owners have had similar problems. About a week ago I responded to a post about someone who was not sure if they wanted to by a Heartland product. I responded, "I wouldn't but from Heartland if I was you." And as a result of me making that statement, I received an email from Jim asking me to refrain from making statements like that. Today, 12/1/09, at 0920 hours, I received a phone call from a warranty representative telling me because what I posted, Heartland is not willing to fix my trailer. I immediately contacted the RV shop who has been working with Heartland about fixing my trailer and informed them of my phone call and asked them if Heartland had contacted them. To my surprise, Heartland did not contact the them, they called me directly. So much for freedom of speech. After paying over 45000 dollars for a trailer, you would expect that the trailer wouldn't fall apart. I paid the first time for a good trailer; know Heatland wants me to pay to fix the problem in which I have already paid for. I am shocked that Heartland would take this approach and be mad because I stated, "I wouldn’t buy from Heartland." I stand by my statement and will have to seek other alternatives to hold Heartland accountable for poor craftsmanship. Be aware about talking on this forum, Heartland will retaliate against you for speaking your mind. <o> </o>
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Randy Blackwell<o></o>
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