klindgren
Retired Virginia Chapter Leaders
I'm at my wits end!! I have tried 3 different generators and cannot get power into my camper because of the Surge Guard Plus I had installed to protect against shore power surges. It will not let me connect my generator through the regular shore power plug. I keep getting a "Open Ground. Check wiring" error message on the monitor panel for the Surge Guard.
I e-mailed Surge Guard and they basically said it was because all 3 of my honda generators have a "floating neutral" and the Surge Guard will not allow the power to get past. They recommended grounding the neutral on the generator, but when I checked with Honda they said it would fry my generator and not to do it.
Short of ripping out the Surge Guard and throwing it in the dumpster, can anyone give me any insight on what I might be able to do?? My Landmark is generator prepped, so I have all the wiring up front to hook a permenant generator in, so I'm wondering if it is possibe to go through the Surge Guard on the generator side (as opposed to the shore power side) and get power. I asked that question of Surge Guard this morning but have not gotten an answer.
HELP!!
I e-mailed Surge Guard and they basically said it was because all 3 of my honda generators have a "floating neutral" and the Surge Guard will not allow the power to get past. They recommended grounding the neutral on the generator, but when I checked with Honda they said it would fry my generator and not to do it.
Short of ripping out the Surge Guard and throwing it in the dumpster, can anyone give me any insight on what I might be able to do?? My Landmark is generator prepped, so I have all the wiring up front to hook a permenant generator in, so I'm wondering if it is possibe to go through the Surge Guard on the generator side (as opposed to the shore power side) and get power. I asked that question of Surge Guard this morning but have not gotten an answer.
HELP!!