I received a call from the dealer today and Heartland approved them reinforcing the floor of my Sundance. Heartland is sending some kind of metal reinforcement for the floor and the dealer is doing the work. I will report back when I get my trailer back.
Thanks
Well I wanted to give a update. The dealer called and said they were complete with the work on my trailer (after having it for 2 months). When I arrived at the dealer I went to inspect their work. There were several issues they were supposed to fix. It appears the floor is better but still flexes a little. Heartland had them put some kind of support under the floor to correct the soft spot.
I ended up not picking up the trailer. They had not fixed one of the issues I had with the RV. The shower pan was incorrectly installed at the factory. The pan slopes down about ¾ inch from center shower back wall (high point) to right corner of the back wall (low point). Because of this defective slope, any water sprayed on the entire right back wall flows down to the lowest point of the right-hand corner of the pan and over the edge. This water then drips from the right back wall corner to the floor and puddles under the cabinet to the right-hand side of the shower. This puddling under the cabinet has caused the bottom of the cabinet to swell and fall apart. This damage is a direct result of the incorrect installation at the factory. The dealer is now talking to Heartland about fixing this. I have no idea why they did not do this while they were talking to Heartland about my floor. I think they were so focused on the floor that they forgot about the shower. Hopefully this work will be done quickly and I will be able to use my RV.
I have included a picture with the location of the down sloping corner indicated with a arrow.